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02/22/24 |
The Voice of Customer Program in a Post-survey Age: How to Listen When No One is Talking - Customer Service Peer Group Hybrid Event
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Customer Service Focus Area |
Customer Service |
Event
Details
|
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11/08/23 |
Strategies to Reduce Customer Effort and Increase First Contact Resolution - Customer Service Peer Group Hybrid Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
08/10/23 |
Approaches to Developing Leadership Skills in Frontline Supervisors and Managers - Customer Service Peer Group Hybrid Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
05/18/23 |
Automating Customer Service Processes - Customer Service Peer Group Hybrid Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
02/23/23 |
Strategies for Managing Change in Customer Care Organizations - Customer Service Peer Group Virtual Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
11/10/22 |
Approaches to Providing Proactive Service to Prevent Unnecessary Contacts and Improve Customer Engagement - Customer Service Peer Group Hybrid Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
10/06/22 |
Special Interest Group, Pilot Session - Contact Center Quality Monitoring
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Customer Service Focus Area |
Customer Service |
Event
Details
|
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09/09/22 |
Special Interest Group, Pilot Session - The Future of Contact Centers
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Customer Service Focus Area |
Customer Service |
Event
Details
|
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08/25/22 |
Strategies and Practices for Improving Retention of Customer Care Talent - Customer Service Peer Group Hybrid Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
06/16/22 |
Approaches to Onboarding and Training New Customer Care Team Members - Customer Service Peer Group Hybrid Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
03/10/22 |
Digital Self-Service Approaches & Practices to Reduce Assisted Contact Volume - Customer Service Peer Group Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
11/11/21 |
Improving Customer Care Employee Experience: How UWEBC Members Are Making Work Easier and More Enjoyable for Frontline Associates - Customer Service Peer Group Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
08/19/21 |
Managing Remote Customer Care Team Members - Customer Service Peer Group Web Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
05/20/21 |
Virtual Training Approaches, Methods and Tools for Customer Care Organizations - Customer Service Peer Group Web Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
02/18/21 |
Building Blocks of a Successful Work-at-Home Program for Customer Care Organizations - Customer Service Peer Group Web Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
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11/17/20 |
Customer Complaint Handling, Analysis and Prevention Practices - Customer Service Peer Group Web Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
08/20/20 |
Fostering Customer Care Employee Engagement in the Wake of COVID-19 - Customer Service Peer Group Web Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
06/04/20 |
Supporting the Email Channel: Approaches to Challenges Around Workflow, Efficiency, Response Time Management and Quality Monitoring - Customer Service Peer Group Web Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|
|
02/18/20 |
Customer Experience Measurement and Actioning: Member Approaches to Collecting, Analyzing, Communicating and Using Customer Feedback - Customer Service Peer Group Meeting
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Customer Service Focus Area |
Customer Service |
Event
Details
|